Can I cancel my order?

All sales are final; once your order has been processed we are unable to edit your order in any way including cancellations.

What’s your return policy?

We do not accept returns or exchanges - all sales are final.

I ordered the wrong size - I need to change my order.

Once your order is processed we are unable to edit the contents of your order; all sales are final and we do not offer returns or exchanges.

I need to change the shipping address for my order.

You will need to contact UPS directly to request a change of address; once your order is processed we are unable to edit your order information.

I signed up for JTL - when do I get access to the site?

Your membership gets you early access to every collection, scheduled 24 hours ahead of the collection’s public release,  plus access to exclusive collections for members only. We will always send a head’s up via text and/or email the day before JTL early access goes live.

I did not receive the JTL password at the scheduled time.

Due to the large number of recipients, messages containing JTL passcodes can sometimes arrive a few minutes late - if you do not receive your access at the scheduled time please send a message to  info@thegvgallery.com and we will provide the passcode to you directly.

How long does shipping take?

All labels are processed within 1 business day, from there our team will typically have your order packaged and shipped within 2 business days from your label being printed. We only offer standard UPS ground delivery - you can expect orders to arrive within 7-10 business days once shipped.

In the event we are running a pre-order on a given item, we will explicitly state this in the product description, and shipping times & order processing will follow the described timelines.

How much does shipping cost?

Standard Domestic UPS ground shipping costs $13.50
Standard DHL International shipping costs $40.00 
Bulk shipping prices vary

Where can I track my order?

The best way to track your order is by creating your GV Account. You can do so here by using the same email you placed your order with. Once created you can view your order history/tracking info for all current and future orders. 

Additionally, any time an order ships you will receive an email with shipping confirmation and a tracking number.

**You must then continue to purchase with the email associated with your account to view order history**

How/when can I shop?

Sign up for SMS alerts at thegvgallery.com to be notified about all of our upcoming collections.

Where can I find sizing information?

Sizing information is only available on the product page for each item while the site is open.

How much do pieces cost?

Prices are only listed in the shop during releases.

Where do you ship to?

Currently, our only shipping restrictions are to PO boxes, APO, FPO and Puerto Rico.

How can I become a Raspberry athlete?

Please direct all inquiries to sportsprogram@thegvgallery.com